HMRC service issues

by Will | Mar 26, 2024 | Accounting, Customer Service, HMRC

HMRC continues to come under fire for its service levels, and recent surveys rated this as poor, with 94% somewhat or extremely dissatisfied with them. These include long wait times to be connected to an adviser, and the webchat coming in for severe criticism too. The...

Becoming a trusted advisor

by Will | Mar 12, 2024 | Accounting, Bookkeeping, Business, Customer Service, Exporting, Management, Marketing, Planning, Sales, Strategy

Becoming a trusted advisor to your clients involves building relationships and taking the time to understand their world. Becoming a trusted advisor instead of “just another supplier” takes time and necessitates providing value to your clients by focusing on helping...

Targeting underserviced markets

by Will | Nov 7, 2023 | Customer Service, Management, Marketing, Planning, Sales

Identifying and targeting underserviced markets can be a game-changer. Underserviced markets are groups of customers or potential customers who have unmet or underserved needs, problems, or preferences in your industry. They may be overlooked, ignored, or underserved...

The art of persuasion

by Will | Jul 26, 2023 | Business, Customer Service, Leadership, Management, Marketing, Sales

Building a successful business means persuading people to exhibit the right behaviours. The ability to sway opinions, convince stakeholders, and drive desired outcomes is a skill that sets exceptional business leaders apart from the rest. A cornerstone of effective...

Data Management

by Will | Jun 27, 2023 | Accounting, Bookkeeping, BREXIT, Business, Customer Service, Exporting, HR/Personnel, Importing, Inheritance, Leadership, Management, Marketing, MTD(Making Tax digital), Planning, Property, Sales, Security, Strategy, TAX, Technology, VAT, Well-Being

How to implement an effective data management strategy. Small and medium-sized businesses (SMBs) must adopt an effective data management strategy to remain competitive in today’s data-driven world. However, limited resources and expertise often pose significant...

Website accessibility

by Will | Jun 20, 2023 | Accounting, Bookkeeping, BREXIT, Business, Customer Service, Exporting, HR/Personnel, Importing, Inheritance, Leadership, Management, Marketing, MTD(Making Tax digital), Planning, Property, Sales, Security, Strategy, TAX, Technology, VAT, Well-Being

Is your firm’s website accessible and inclusive? In our highly digitalised business world, creating a website that is accessible and inclusive is no longer just an optional add-on, but rather a crucial element for success. Not only does it ensure that all users can...